AI Solutions
We democratize AI—making enterprise-grade intelligent automation accessible for businesses like yours.
Customer Experience AI + Employee Experience AI = Complete Business Transformation
Most AI consultancies focus on one or the other. We deliver both because your business needs both.
Customer-Facing AI or Conversational AI Solutions
Transform how you interact with customers through intelligent automation that handles inquiries 24/7, routes complex issues accurately, and delivers personalized experiences at scale.
What This Means:
- Support tickets resolve faster without growing your team
- Customers get instant answers across chat, voice, email, and social media
- Your support team focuses on complex issues requiring human expertise
- Service quality improves while costs decrease
Employee-Facing AI or DEX Solutions
Give your IT team complete visibility into employee digital experience, proactively fixing issues before employees even report them and ensuring your team stays productive.
What This Means:
- IT solves problems before employees notice them
- Reduced support tickets because issues are prevented
- Clear visibility into what’s slowing employees down
- Measurable improvements in employee productivity and satisfaction
Together, these create competitive advantage: better customer service, more productive employees, and operational efficiency that compounds over time.
Frederick Consulting AI Soultions
Practical AI That Delivers Measurable Results
We focus on AI applications with clear business impact—time saved, costs reduced, revenue increased. No AI for AI’s sake.
Conversational AI & Virtual Assistants
Deploy AI agents that handle customer and employee inquiries across 35+ channels with human-level accuracy and context awareness.
What You Get:
- 24/7 Intelligent Support: AI handles routine inquiries instantly across chat, voice, email, and messaging apps
- Seamless Escalation: Complex issues route to human agents with full context—no customer repetition required
- Multi-Language Support: Communicate with customers in 135+ languages with localized experiences
- Voice AI: Human-like voice conversations that handle complex dialogues, not just simple menus
- Omnichannel Consistency: Same quality experience whether customers reach you via WhatsApp, website chat, phone, or email
Digital Employee Experience (DEX) Management
Give IT teams complete visibility into employee digital experience with AI-driven insights, proactive issue detection, and automated remediation.
What You Get:
- Real-Time Experience Monitoring
- AI-Powered Diagnostics
- Automated Remediation
- DEX Score
- Application Performance
- Collaboration Experience
AI-Driven Customer Support Enhancement
AI that assists your support team, making them more efficient without replacing the human touch.
What We Implement:
- Email categorization and routing
- Automated response suggestions
- Ticket summarization
- Knowledge base article recommendations
- Sentiment analysis and priority flagging
- Agent coaching insights
Predictive Analytics & Forecasting
AI models that identify patterns in your data and help you make smarter decisions.
What We Predict:
- Demand forecasting and inventory optimization
- Customer churn likelihood
- Sales pipeline probability
- Operational risk identification
- Resource capacity planning
- Equipment maintenance needs
Strategic Partnerships + Vendor-Neutral Expertise = Your Success
While we have deep expertise with Yellow AI and Nexthink, we also work across Microsoft AI, OpenAI, Google, AWS, and other platforms. We recommend what’s truly best for your situation, not what pays us the highest commission.
We only implement AI when it saves time, reduces costs, or increases revenue. Every use case includes clear success metrics before we begin. You see measurable returns, not just impressive technology.
We understand your reality: limited IT resources, budget constraints, and the need for solutions that work immediately. We implement enterprise-grade AI scaled appropriately for businesses like yours.
From strategy through ongoing optimization, we handle everything:
- AI readiness assessment and use case identification
- Platform selection and commercial negotiation
- Implementation and integration with existing systems
- Training and change management
- Ongoing support and continuous improvement
We get you to value quickly. Simple conversational AI implementations can go live in 6-8 weeks. DEX platform deployments typically take 8-12 weeks. You start seeing ROI in months, not years.
What Our Customers Say
OUR PROCESS
From Assessment to Results: How We Deliver AI Success
AI Readiness Assessment
We map your processes, identify bottlenecks, and pinpoint high-value AI opportunities.
Solution Design & Platform Selection
We design AI solutions tailored to your workflows and technical environment.
Implementation & Integration
We build, configure, and integrate AI solutions with your existing systems.
Measure ROI & Optimize
We track performance against success metrics established upfront.
Get Your Complimentary AI Readiness Audit
Not sure where AI can add the most value? We will assess your processes, workflows, and tools, then give you a clear and practical roadmap for AI adoption with zero obligation.
FAQs
We deliver both customer-facing AI and employee-facing AI solutions. Most consultancies focus on one or the other. We also specialize in SMB and mid-market businesses, understanding your budget and resource realities while delivering enterprise-grade solutions.
Most implementations deliver measurable value within weeks. Conversational AI handling customer FAQs provides immediate impact. Process automation saves time with the first run. More complex applications like predictive analytics may need a few months of data before patterns emerge clearly.
It varies based on scope and complexity:
- Simple chatbot implementations: £5,000-£15,000
- Conversational AI with Yellow AI: £15,000-£40,000+
- DEX platform with Nexthink: £25,000-£60,000+
- Process automation projects: £10,000-£30,000
- Custom AI development: £30,000+
We always provide clear ROI projections so you know expected returns before investing.
Our solutions supports 35+ channels including website chat, WhatsApp, Facebook Messenger, SMS, email, voice calls, Slack, Microsoft Teams, and more. Customers reach you however they prefer with consistent experiences.
Yes. Our solution supports 135+ languages with localized experiences, not just direct translation. This includes right-to-left languages, regional dialects, and cultural nuances.
DEX measures and manages how employees experience the technology they use for work—devices, applications, networks, and collaboration tools. Good DEX means technology helps rather than hinders productivity.
No. Mid-market businesses with 100-1000 employees benefit significantly. When 20-30% of your workforce experiences IT friction, that’s substantial lost productivity. DEX platforms now scale appropriately for mid-market budgets.
Yes. Enterprise AI platforms like Yellow AI and Nexthink include enterprise-grade security controls:
- Data encryption in transit and at rest
- Compliance with GDPR, SOC 2, ISO 27001
- Data residency options (keeping data in UK/EU)
- Role-based access controls
- Regular security audits
We also design implementations keeping your data within your environment where possible.
Yes, which is why we design implementations with appropriate oversight. Critical decisions include human review. Customer-facing AI routes ambiguous situations to humans. We continuously monitor accuracy and refine over time.
Yes. We integrate AI with:
- Microsoft 365 and Teams
- Salesforce, Dynamics, HubSpot, and other CRMs
- Zendesk, Freshdesk, ServiceNow, and service desk platforms
- Custom applications via APIs
- Legacy systems where technically feasible
Integration is critical to AI success—isolated AI delivers limited value.
Push what's possible
Want to take your business’ technologies, teams and operations to the next level? We’re ready when you are. Start the process of making progress with us.