Modern Workplace and Unified Communications

Simple UC deployments: 4-6 weeks
Contact centre implementations: 8-12 weeks

Meeting room projects: 2-8 weeks per room (depending on AV complexity)
Modern workplace migrations: 8-16 weeks
Device management rollout: 6-12 weeks
CPaaS integration: 4-16+ weeks (varies by complexity)

Multiple solutions implemented together may take longer but benefit from integrated approach.

Absolutely. Most clients phase implementations to manage change and budget. Common approaches: UC first, then extend to meeting rooms; Modern workplace, then add device management; Contact centre core, then add CPaaS customization. We design solutions to allow phased deployment.

We conduct discovery to understand your specific requirements: existing Microsoft investment, technical team capabilities, user preferences, budget constraints, and integration needs. We then recommend objectively based on best fit—not what pays us highest commission. We’re certified across platforms so can implement whichever you choose.

We assess what you have and maximize value from existing investments. Often you’re already paying for capabilities you’re not using (like Teams Phone with E5 licenses). We optimize current investments before recommending new purchases.

All modern platforms offer integration with major CRMs (Salesforce, Dynamics, HubSpot), productivity tools, and business applications. We handle API integration, custom workflows, and data synchronization ensuring seamless information flow between systems.

Major platforms offer data residency options keeping data in UK/EU regions. We configure solutions to meet GDPR requirements including data processing agreements, retention policies, and right-to-access provisions. Device management ensures personal data on BYOD devices stays separate from company data.

Proactive monitoring of all solutions, rapid response to issues (2-hour response for critical), software updates and security patching, performance optimization, regular reviews and recommendations, user support for technical issues, and vendor liaison when needed. Essentially, we become your communication infrastructure team.

Consulting: Project-based or hourly for strategy and assessment
Implementation: Fixed-price projects with clear scope and deliverables

Managed Services: Monthly subscription based on what’s being managed
Platform Licenses: Pass-through from vendors at our negotiated rates

We provide transparent all-in pricing with no hidden fees.

For managed services, we typically recommend 12-month agreements but are flexible. Implementation projects are contracted for project duration. Platform licenses follow vendor terms (typically annual). We earn continued business through results, not lock-in contracts.

We work closely throughout implementation to ensure expectations are met. If you’re not satisfied, we address concerns and make things right. Our reputation depends on your success. We include clear success criteria in agreements so everyone knows what “success” means.

Definitely. Most clients start with one solution, prove value, then expand. “Land and expand” is our typical pattern. Start with UC, add meeting rooms, then contact centre, then device management as business case proves and budget allows.